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At Moonxyp, we aim to provide a reliable and efficient delivery experience. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered after they are placed through our website.

Order Processing

After your payment has been successfully received, your order enters our fulfillment process.

• Orders are generally processed within 1–3 business days.

• Processing may take slightly longer during public holidays, promotional campaigns, or periods of unusually high demand.

• Once your order has been dispatched, you will receive a shipping confirmation email. Where supported by the courier, tracking information will also be included.

Shipping Destinations

Moonxyp ships to selected destinations throughout Europe. The available shipping options for your location will be displayed during checkout before your purchase is completed.

Estimated Delivery Times

Delivery estimates begin once your order has been shipped.

DestinationEstimated Delivery

Netherlands2–5 business days

Belgium2–5 business days

Germany3–7 business days

Other European Countries4–10 business days

Please note that these delivery estimates are not guaranteed. Transit times may vary due to customs clearance, courier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Shipping Fees

Shipping costs are calculated automatically during checkout based on several factors, including:

• Delivery destination

• Order value

• Parcel dimensions and weight

• Selected shipping method

The total shipping fee will always be displayed before you confirm your order.

From time to time, Moonxyp may offer free shipping promotions or discounted delivery on eligible orders.

Order Tracking

After your parcel has been handed over to the shipping carrier, a dispatch confirmation email will be sent to you.

Where available, this email will contain tracking information so you can monitor your shipment until delivery.

Customer Responsibilities

Customers are responsible for ensuring that all shipping information entered during checkout is accurate and complete.

Incorrect or incomplete information may result in:

• Delivery delays

• Returned or undeliverable shipments

• Additional shipping charges for resending the parcel

Moonxyp cannot be held responsible for delivery issues caused by inaccurate information supplied by the customer.

Delivery Delays

Although we work with reliable logistics providers, unexpected delays may occasionally occur.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team. We will investigate the shipment with the carrier and assist you in resolving the issue as quickly as possible.

Lost or Damaged Parcels

If your order is lost during transit or arrives damaged, please notify us as soon as possible.

To help us investigate your request, please provide:

• Your order number

• A description of the issue

• Clear photographs of the damaged package or products (if applicable)

We will work directly with the shipping carrier to determine an appropriate resolution.

Contact Information

If you have any questions regarding shipping, delivery, or the status of your order, please contact us.

Business Name: Kringloopwinkel Wolvega B.V.

Trading Name: Moonxyp

KvK Number: 80591493

Website: moonxyp.com

Email: support@moonxyp.com

Phone: +31 6 48271953

Thank you for shopping with Moonxyp. We appreciate your trust and are committed to ensuring your order arrives safely, efficiently, and in excellent condition.