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At Moonxyp, customer satisfaction is important to us. If your purchase is not exactly what you expected, this Return & Refund Policy explains your rights and our procedures for returns, refunds, exchanges, and order cancellations in accordance with applicable European consumer protection legislation.

Returns

Eligible products may be returned within 30 days from the date you receive your order, provided that all of the following conditions are met:

• The item has not been worn, used, washed, or damaged.

• The product is returned in its original condition and, where reasonably possible, in its original packaging.

• All labels, tags, accessories, and included components accompany the returned item.

• Proof of purchase is available.

• You contact our customer support team before sending the item back.

After reviewing your request, we will provide instructions for completing the return.

Return Approval

To ensure efficient processing, every return must receive prior authorization from Moonxyp.

Returns sent without first contacting our support team may be delayed or may not qualify for a refund if they cannot be properly identified.

Damaged, Faulty, or Incorrect Products

If you receive a product that is damaged, defective, or different from the item you ordered, please notify us within 7 days after delivery.

When contacting us, please provide:

• Your order number

• A brief description of the issue

• Clear photographs of the product and, where applicable, its packaging

After assessing your claim, we may offer one of the following remedies:

• A replacement item

• A full refund

• A partial refund

• Store credit, where appropriate

Items That Cannot Be Returned

Unless otherwise required by applicable law, returns cannot be accepted for:

• Personalized or custom-made products

• Products manufactured according to customer specifications

• Items that have been worn, washed, altered, or otherwise used after delivery

• Products returned without essential original packaging where this significantly affects their resale value

• Clearance or final-sale products clearly identified as non-returnable at the time of purchase

Exchanges

Moonxyp does not currently provide direct exchanges.

If you require a different size, color, or product, you may return the eligible item in accordance with this policy and place a new order through our website.

European Union Right of Withdrawal

Customers residing within the European Union have the statutory right to withdraw from their purchase within 14 days of receiving their order without providing a reason.

To exercise this right:

• You must notify us before the 14-day withdrawal period expires.

• Returned goods must be sent back within the timeframe required by applicable European legislation.

This legal right exists independently of, and does not limit, our voluntary 30-day return policy.

Return Shipping Costs

Unless applicable law provides otherwise, customers are responsible for the cost of returning eligible items.

Moonxyp will cover return shipping expenses only when the return results from:

• A defective product

• Shipping damage

• An incorrect item supplied by us

For your protection, we recommend using a shipping service that provides tracking, as we cannot accept responsibility for returns lost during transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved:

• The refund will be processed using the original payment method.

• Processing times may vary depending on your bank or payment provider.

• Most approved refunds are completed within 10 business days.

Delayed Refunds

If you have not received your refund within 15 business days after receiving confirmation of approval, we recommend that you:

• Contact your bank.

• Check with your credit card issuer or payment provider.

• Contact our customer support team for additional assistance.

Order Cancellations

Orders may be canceled without charge provided they have not yet entered our fulfillment or shipping process.

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been prepared for shipment or dispatched, cancellation is no longer possible. After delivery, eligible items may still be returned under the conditions outlined in this policy.

Contact Information

For questions regarding returns, refunds, cancellations, or your consumer rights, please contact us.

Business Name: Kringloopwinkel Wolvega B.V.

Trading Name: Moonxyp

KvK Number: 80591493

Website: moonxyp.com

Email: support@moonxyp.com

Phone: +31 6 48271953

At Moonxyp, we are committed to handling every return request fairly, promptly, and transparently. Our goal is to provide a shopping experience that complies with European consumer protection laws while ensuring confidence and peace of mind with every purchase.