Privacy Policy

At Moonxyp, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit moonxyp.com, create an account, place an order, or otherwise interact with our website and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Full name
Billing and delivery addresses
Email address
Telephone number
Payment and transaction information
Purchase history
Customer account details
Communications with our customer support team
IP address
Browser type and version
Device information and operating system
Website usage data and browsing activity

2. How We Collect Information

We collect personal information through several methods, including:

Information you voluntarily provide when placing an order, creating an account, subscribing to newsletters, or contacting customer support.
Information collected automatically through cookies and similar technologies while you browse our website.
Information received from trusted third-party providers involved in payment processing, shipping, fraud prevention, and other services required to operate our business.

3. How We Use Your Information

Your personal information may be used to:

Process and complete customer orders.
Arrange shipment and delivery.
Process payments securely.
Provide customer support.
Manage your customer account.
Send order confirmations and important service communications.
Improve our website, products, and customer experience.
Detect, investigate, and prevent fraud or unauthorized activity.
Comply with legal and regulatory obligations.
Send promotional communications where permitted by law or where you have provided your consent.

4. Legal Basis for Processing

For customers located within the European Economic Area (EEA), personal data is processed on one or more of the following legal grounds:

Performance of a contract.
Compliance with legal obligations.
Legitimate business interests.
Your consent, where required by applicable law.

5. Disclosure of Personal Information

Moonxyp shares personal information only with trusted service providers that assist in operating our business, including:

Payment service providers.
Shipping and logistics partners.
Website hosting providers.
Analytics and performance monitoring providers.
Fraud detection and security services.
Government authorities or regulatory bodies where disclosure is required by law.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. Website Platform

Moonxyp operates its online store using a secure e-commerce platform designed to protect customer information through appropriate technical and organizational safeguards.

Personal information may be processed or stored by our platform provider and carefully selected service providers solely for operating our website, fulfilling orders, and supporting our business activities.

7. Cookies

Our website uses cookies and similar technologies to:

Ensure proper website functionality.
Remember user preferences.
Improve website performance.
Analyze visitor behavior.
Enhance website security.
Help prevent fraudulent activity.

Most internet browsers allow you to manage or disable cookies through their settings. Please note that disabling cookies may affect certain website features and functionality.

8. Data Retention

We retain personal information only for as long as necessary to:

Fulfill customer orders and contractual obligations.
Maintain accounting and business records.
Resolve disputes.
Comply with legal, tax, and regulatory requirements.

When personal data is no longer required, it is securely deleted or anonymized where appropriate.

9. Data Security

We implement appropriate technical and organizational security measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

While we follow recognized security practices, no method of electronic transmission or online storage can be guaranteed to be completely secure.

10. Your Rights

Subject to applicable data protection legislation, you may have the right to:

Access your personal information.
Correct inaccurate or incomplete data.
Request deletion of your personal data.
Restrict certain processing activities.
Object to specific forms of processing.
Receive your data in a portable format.
Withdraw consent where processing is based on consent.

Requests relating to your personal information may be submitted using the contact details provided below.

11. Marketing Communications

If you subscribe to promotional communications from Moonxyp, you may opt out at any time by:

Clicking the unsubscribe link included in our marketing emails; or
Contacting our customer support team directly.

Please note that transactional communications relating to your orders or customer account may still be sent even if you unsubscribe from marketing messages.

12. Children's Privacy

Our website, products, and services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that personal data relating to a child has been collected, appropriate steps will be taken to delete that information promptly.

13. International Data Transfers

Where personal information is transferred outside your country of residence, appropriate safeguards will be implemented in accordance with applicable data protection laws to ensure your information remains adequately protected.

14. External Websites

Our website may contain links to third-party websites operated independently of Moonxyp.

We are not responsible for the privacy practices, security measures, or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

15. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect legal, operational, or technological developments.

The latest version will always be published on this page together with its effective date. Continued use of our website after changes have been posted constitutes acceptance of the updated Privacy Policy.

16. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Business Name: Kringloopwinkel Wolvega B.V.

Trading Name: Moonxyp

Business Type: Private Limited Company (Besloten Vennootschap – B.V.)

KvK Number: 80591493

Website: moonxyp.com

Email: support@moonxyp.com

Phone: +31 6 48271953

By using moonxyp.com, you acknowledge that you have read, understood, and accepted this Privacy Policy.